Terms and conditions

IDZ Ltd Terms of Use, Licence, Warranty

This is an agreement between you (‘You’) and IDZ Ltd, a company registered in England with registration number 10737703 with its registered office at Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX (with its Affiliates, ‘IDZ,’ ‘we,’ ‘us,’ or ‘our’). Before using IDZ products and/or services, please read these ‘Terms of Use,’ ‘Licence and Warranty Agreement,’ and other applicable terms mentioned herein (collectively, this ‘Agreement’). Please see our ‘Privacy Statement’ to understand how we collect and process Your personal information.

This Agreement governs Your use of all IDZ product(s), including without limitation IDZ’s ZCloud, whether purchased now or in the future, which include the hardware, software and any related firmware and documentation (collectively, the ‘Product(s)’) and services, including without limitation the IDZ App uploading Your information to the cloud in an encrypted form, (the ‘Services’) provided to You by IDZ.

It is important that You read and understand the terms of this Agreement before purchasing, downloading, registering, and/or otherwise using IDZ Product(s) and/or Services.

By purchasing, downloading, registering, and/or otherwise using IDZ Product(s) and/or Services, You are representing that You are over the age of 18, have the right and authority to legally bind Yourself or Your company, as applicable, and You signify Your agreement to be bound by terms of this Agreement. If You do not agree to all these terms or cannot make such representations, do not purchase, download, register, or otherwise use IDZ Product(s) and/or Services.

  • Age
      1. We do not sell products for purchase by children.
      2. We do not knowingly collect, use, or disclose personal information from children under 16, or equivalent minimum age in the relevant jurisdiction. If You are under 16, You may use the Products and/or Services only with involvement and consent of a parent or guardian.
  • IDZ Account, System Requirements, Compatible Devices, and Usage
      1. Use of Product(s) and/or Services requires a combination of unique ID together with additional credentials such as PIN, (‘Login Credentials’). During the set-up process, the IDZ App will ask You to set up an account and register Your Product with IDZ. As part of registration, You will need to set up a IDZ account (‘IDZ Account’) and you will be issued with an Emergency Pack. It is Your responsibility to ensure the confidentiality and security of Your Login Credentials and Emergency Pack. By registering, You agree that You are fully responsible for all activities that occur under Your IDZ Account. We may assume that all communications that we receive under Your IDZ Account come from You.
      2. IDZ Product(s) and/or Services may not work properly without an IDZ Account and a working secure WiFi/mobile data network that is connected to reliable internet access with sufficient bandwidth and/or a Bluetooth connection. Other third party hardware and/or technology elements may also be required for use of some or all of the Product(s) and/or Services, such as a compatible third party device (e.g. laptop, tablet, or a mobile phone device) with access to the IDZ App. It is Your responsibility to ensure that You have all required elements and that they are compatible and properly configured. With your permission, IDZ may use Bluetooth on Your compatible third party device, without prior notification, but subject to Your device settings, to facilitate proper operation of the Product(s) and/or Services and to enable certain features.
      3. Some of the Product(s) and/or Services features will enable You to use third party content, services, and technology (‘Third Party Content and Technology’). Please note that use of such Third Party Content and Technology, via the Product(s) and/or Services, is subject to the third-parties’ terms of use or service and their respective privacy notices. We encourage You to read these third-parties’ terms carefully before You enable them on Your IDZ Product(s).
      4. You acknowledge that many features, including Third Party Content and Technology, of the Product(s) and Services transmit data over WiFi or mobile data and could impact charges to Your data plan, and that You are responsible for any such charges.
      5. If You download or stream the IDZ App onto any device not owned by You, You must have the owner’s permission to do so. You will be responsible for complying with this Agreement, whether or not you own the device. Since the person to whom the device belongs may access the IDZ App, we do not recommend using a device other than one which You personally own or which is under Your exclusive control, in order to ensure that there is no unauthorised access to Your data stored using IDZ’s Services.
  • Consent to Use of Data
      1. The IDZ App allows you to upload and store information and data using IDZ’s Services, which may include files, scans, lists of contacts and so on (‘User Data’). Your User Data belongs to you. This Agreement does not give the Company any right to User Data, except for the limited rights that enable IDZ to provide the Services.
      2. IDZ requires your permission to do things such as hosting and creating backups of User Data. In order to provide the Services, IDZ accesses, stores, encrypts and backs-up your User Data. However, the processes which are required for these purposes are undertaken electronically automatically and no individual person will be able to view your User Data. You hereby give us permission to do so, and this permission extends to the Company’s affiliates and certain third parties with whom the Company works in order to deliver the Services to You.
      3. Certain Product Software features may require information from Your Product to provide their respective functions or features, including Third Party Content and Technology. When You turn on or otherwise enable and/or use these functions or features, including Third Party Content and Technology, certain usage data may be processed by IDZ and/or shared with third parties. At all times, Your personal information will be treated in accordance with the IDZ Privacy Statement, which can be viewed here.
  • Third-Party Content and Technology, Services, and Materials
      1. From time to time, IDZ may provide access to third party content providers via the Product. In addition, IDZ may support or provide access through the Product to certain third party services or technologies, including but not limited to specific file formats or codecs. IDZ reserves the right to discontinue access to and/or support for any third party service, content, or technology at any time, and for any reason.
      2. Product Software may enable or provide access to the third party content, features, and services such as music services, voice control, and other third party services (collectively referred to as ‘Third Party Services’). Use of these Third Party Services may require internet access and use of certain Third Party Services may require You to accept additional terms and may be subject to additional fees.
      3. You understand that by using any of the Third Party Services and IDZ Product(s), You may encounter content that may be deemed offensive, indecent, or objectionable, which content may or may not be identified as having explicit language, and that the results of any search may automatically and unintentionally generate references to objectionable material. Nevertheless, You agree to use the Third Party Services at Your sole risk and that IDZ, its affiliates, agents, principals, or licensors shall have no liability to You for content that may be found to be offensive, indecent, or objectionable.
      4. Certain Third Party Services may display, include, or make available content, data, information, applications, or materials from other third parties (‘Third Party Materials’) or provide links to certain third party websites. By using the Third Party Services, You acknowledge and agree that IDZ is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect of such Third Party Materials. IDZ, its officers, affiliates, and subsidiaries do not warrant or endorse and do not assume and will not have any liability or responsibility to You or any other person for any Third Party Materials or websites, or for any other materials, products, or services of third parties. Third Party Materials and links to other websites are provided solely as a convenience to You.
      5. Third Party Services and Third Party Materials that may be accessed, linked to, or displayed on or otherwise accessed via the Products are not available in all languages or in all countries or regions. IDZ makes no representation that such Third Party Services and Third Party Materials are appropriate or available for use in any particular location. To the extent You choose to use or access such Third Party Services and Third Party Materials, You do so at Your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws.
      6. IDZ reserves the right to change, suspend, remove, disable, or disable access to any Third Party Content and Technology, Services, and/or Third Party Materials at any time and for any reason without notice. In no event will IDZ be liable for the removal of or disabling of access to any such Third Party Services and/or Third Party Materials. IDZ may also impose limits on the use of or access to certain Third Party Services or Third Party Materials, in any case and without notice or liability.
      7. IDZ makes no representations or warranties whatsoever regarding the selection of, continuing support for, or continuing access to, any such Third Party Services and/or Third Party Materials.
      8. IDZ makes no warranties or representations that any particular Third Party Services and/or Third Party Materials will be accessible, available, function in any particular manner, or function at all for any length of time.
      9. The fact that a particular Third Party Service and/or Third Party Material is displayed or mentioned on any Product packaging or marketing material does not constitute a representation that such Third Party Service and/or Third Party Material will be accessible, available, function in any particular manner, or function at all for any length of time.
      10. IDZ and Third Party Service providers providing any service, technology, or content accessible through the Product reserve the right to remove information from their servers, or prevent access to their servers or to change or eliminate product offerings or services for any reason that IDZ or said third parties deem sufficient in their sole discretion at any time, without notice.
      11. IDZ’s App and IDZ’s Services are provided for general information and personal data hosting purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Services. Although IDZ makes reasonable efforts to update the information provided by the App and the Services, IDZ makes no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
      12. You must back up content and data used with the App. We recommend that you back up any content and data used in connection with the Application, to protect yourself in case of problems with the Application or the Service. You should not use the Application or the Service as the sole record of any User Data.
      13. You must verify that IDZ’s App and the Services are suitable for you. IDZ’s App and the Services have not been developed to meet your individual requirements.
  • Software
      1. Software. The software, including without limitation Boot ROM code, embedded software and third party software, as embedded in the Product for the purpose of operating the Products, documentations, interfaces, content, fonts, and any data that came with Your Product (‘Original Product Software’), as may be updated or replaced by feature enhancements, software updates, or system restore software provided by IDZ (‘Product Software Updates’) whether in read only memory, on any other media, or in any other form (the Original Product Software and Product Software Updates are collectively referred to as the ‘Product Software’ or ‘Software’) are licensed, not sold, to You by IDZ for use only under the terms of this Agreement. For clarity, Software includes IDZ Application (collectively, the ‘IDZ App’ or ‘App’) which means all IDZ applications (e.g. mobile or desktop App) developed by IDZ that provides access to Product(s) and/or Services, IDZ’s settings, IDZ-related content, and other features and services, including access to Third Party Content and Technology. You agree that the terms of this Agreement will apply to any Product, IDZ App that may be built-in on Your Product, unless such App is accompanied by a separate licence, in which case You agree that the terms of that licence will govern Your use of that App.
      2. Software Updates. IDZ shall have no obligation to provide any updates or upgrades to any aspect of the Product(s) or Services. IDZ, at its discretion, may make available future Product Software Updates. In the event that IDZ does provide such update or upgrade, such updates or upgrades and any related documentation shall be deemed the Product(s). The Product Software Updates, if any, may not necessarily include all existing software features or new features that IDZ releases for newer or other models of Product(s). The terms of this Agreement will govern any Product Software Updates provided by IDZ, unless such Product Software Update is accompanied by a separate agreement, in which case You agree that the terms of that agreement will govern. Software updates are important and it is your responsibility to keep software up-to-date.
      3. Automatic Software Updates. We may, from time to time, develop patches, bug fixes, updates, upgrades, and other modifications to improve the performance of the Product(s) and/or Services. These may be automatically installed without providing any additional notice. Unless You disable automatic Product Software Updates, Your Product will periodically check with IDZ for updates to the Product Software and, if one is available, the update will automatically download and install onto Your Product(s). By using the Product(s) and/or Service, You agree that IDZ may at its option download and install automatic Product Software Updates onto Your Product(s), but it is your responsibility to download Product Software Updates and thereby keep your Product(s) safe and up-to-date.
  • Grant of License
      1. Subject to the terms and conditions of this Agreement, IDZ grants to You a worldwide, non-exclusive, non-transferable, personal license (without the right to sub-license) to:
        (i) use the Software as embedded in the Product for the purpose of operating the Product(s), and
        (ii) use the IDZ Application portion(s) of the Software on any personal computer or mobile device owned or controlled by You during the Term. You may not transfer the Software to any other computing device or otherwise remove the Software from the Product(s).
      2. You agree not to copy, modify, reverse engineer, decompile, or disassemble the Product to the extent that such restriction is not prohibited by law. Except for the limited license granted herein, IDZ and its suppliers hereby retain all right, title, and interest in and to all worldwide intellectual property rights embodied in the Products and the Software. All other rights are reserved by IDZ.
      3. You acknowledge and agree that the technology embedded in and used to create the Product(s) constitute the valuable trade secrets, intellectual property, and know-how of IDZ. To the extent You come into possession through authorised use of the Product(s) of any such trade secrets and/or intellectual property, You will not disclose them to any third party. IDZ has patents pending and owns a number of trademarks
      4. If you sell Your IDZ Product(s), you must remove the App and any Software from it by resetting to factory settings. The purchaser of the Product(s) will then be able to download the App and IDZ’s Software, using the purchaser’s own account.
  • Term of Agreement
      1. You may terminate this Agreement at any time by notifying IDZ, discontinuing use of the Product(s) and purging the Software from Your third party computing device.
      2. This Agreement will automatically terminate if You violate any of its terms.
      3. Sections 6(b), 8, 9, 10(d), 11, and 13 shall survive termination or expiration for any reason.
  • Compliance with Copyright
      1. IDZ complies with U.K. and international copyright laws and, in consideration of the licenses granted herein, You agree to do the same.
      2. You acknowledge that unauthorised copying or distribution of music or other content accessed using the Product(s) (‘Content’) is prohibited by such copyright laws, and You agree that You will not, directly or indirectly, copy or distribute any Content without the express written authorisation of the copyright holder(s).
      3. You agree to indemnify and hold harmless IDZ and its licensors from and against any and all claims, suits, losses, damages, liabilities, costs, and expenses incurred by IDZ or its licensors arising out of or related to Your failure to comply with the terms of this Section 8.
  • Your Privacy and Data Protection
      1. IDZ has developed a Privacy Statement in order to inform You of its practices with respect to collection, use, disclosure, and protection of personal information IDZ processes. You can find the IDZ Privacy Statement, which is incorporated into this Agreement here.
      2. By using IDZ Product(s) and/or Services, You agree to the terms of the Privacy Statement. At all times Your personal information is processed in accordance with IDZ Privacy Statement. It is important that You read and understand the terms of the Privacy Statement.
      3. If You have questions regarding our Privacy Statement, please contact us at [email protected].
  • Warranty and Disclaimer
      1. IDZ does not warrant that the product(s) will operate without interruption or will be error-free, or that all errors and/or defects may be corrected; that the functions, features, or services performed or provided by, including third party features and services, contained in the product software will meet your requirements; that any features, functions, or service will continue to be made available; that the product software will be compatible or work with any third party software, applications, or third party services. If you are a consumer, this warranty is in addition to and does not affect your statutory rights. Except as set forth in section 10 (d) and subject to any mandatory consumer protection laws to the contrary, IDZ’s sole liability, and your sole remedy, for breach of the foregoing warranty will be, at IDZ’s sole discretion, repair or replacement of the product, or, if neither of the foregoing are reasonably available, a refund of the amount you paid, less amounts attributable to your prior use.
      2. Limitations. The foregoing warranty does not extend to problems in the Product(s) to the extent that they result from:
        (i) Your failure to implement all bug fixes or error corrections to the Product(s) which are made available by IDZ;
        (ii) any use of the Product(s) in a manner for which it was not designed or as not authorised under this Agreement; or
        (iii) any use of the Product(s) with other products, hardware, or products not supplied by, and inconsistent with the documentation provided by, IDZ. Any modifications made by you or on your behalf or with your knowledge or by third parties render this warranty invalid and IDZ accepts no responsibility for such actions and any damage or loss caused thereby.
      3. Disclaimer. Except as expressly set forth above, IDZ makes no warranties, other than those implied by statute, with respect to the product(s). IDZ and its suppliers hereby specifically disclaim all other such warranties and conditions. you assume all responsibilities for selection of the product(s) to achieve your intended results, and for the installation and use of the product. installation of product software may affect the availability and usability of third party software, applications, or third party services, as well as other IDZ product(s) and/or services. no oral or written information or advice given by IDZ or an IDZ-authorised representative shall create a warranty.
  • Limitation of Liability
      1. To the maximum extent allowed under law, in no event shall IDZ or its suppliers be liable for any damages, including but not limited to incidental, special, consequential, exemplary, or indirect damages, and including but not limited to cost of cover, loss of data, loss of profits, business interruption, loss of business information, or other pecuniary loss arising from the use of (or inability to use) the product(s), no matter how caused and on any theory of liability.
      2. In no event shall IDZ’s total liability to you for all damages in any one or more causes of action exceed the amount paid by you for the product(s), unless otherwise required by law.
      3. The limitations in Section 11 will apply even if IDZ, its suppliers, or dealers have been advised of the possibility of such damage or of any type of use intended by You. These limitations shall apply notwithstanding the failure of the essential purpose of any limited remedy. You acknowledge that these limitations reflect a reasonable allocation of risk.
      4. The limitation in this Section 11 shall not apply to damage resulting from willful misconduct or gross negligence on the part of IDZ. The limitations of this Section 11 shall further not apply to damage resulting from loss of life or personal injury caused by willful misconduct or negligence or breach of contract by IDZ or its directors or any third party IDZ has used to fulfil its contractual obligations towards You. With regards to product liability, the limitations in this Section 11 shall apply only to the extent permitted by mandatory rules regarding product liability.
      5. The limitations in this Section 11 shall not affect Your statutory rights as a consumer.
  • Infringement Indemnity
      1. Indemnity. IDZ shall defend or settle any claim, demand, suit, proceeding, or action (‘Claim’) against You to the extent that such Claim is based on an allegation that any portion of the Product, as furnished to You under this Agreement and used as authorised in this Agreement, infringes any third party’s copyright or misappropriates such third party’s trade secrets, provided that You:
        (i) give prompt written notice of the Claim to IDZ;
        (ii) give IDZ the exclusive authority to control and direct the defence or settlement of such Claim; and
        (iii) give IDZ, at IDZ’s expense (except for the value of Your time), all necessary information and assistance with respect to the Claim. IDZ shall pay all settlement amounts, damages, and costs finally awarded to the extent attributable to such Claim. You may participate in the defence of Claim at Your expense. IDZ will not be liable for any costs or expenses incurred without its prior written authorisation.
      2. Limit on Indemnity. The foregoing notwithstanding, IDZ shall have no liability for a Claim to the extent it is based on:
        (i) the use by You of any Product(s) more than thirty (30) days after IDZ notifies You in writing that continued use of the Product(s) may give rise to such Claim and offers, in return for You ceasing all further use of the Product(s), to refund the price paid by You for the Product(s) less amounts attributable to Your prior use;
        (ii) the combination of the Product(s), or any part thereof, with other hardware or products not provided by IDZ, which Claim would have been avoided if the Product(s) had not been so combined; or
        (iii) use of the Product(s) other than as authorised under this Agreement.
      3. Entire Liability. The foregoing provisions of this Section 12 state the entire liability and obligations of IDZ, and your exclusive remedy, with respect to any actual or alleged infringement or misappropriation of any intellectual property right by the product(s).
  • Miscellaneous
    1. Export Control. You acknowledge that the Product may be subject to the export control law and regulations of the jurisdiction in which You purchased the Product(s) and You warrant that You will comply in all respects with such laws and regulations. You may not use or otherwise export or re-export the Product(s) except as authorised by English law and the laws of the jurisdiction(s) in which the Product(s) was (were) obtained.
    2. Governing law and forum. This Agreement is governed and construed in accordance with the laws of England & Wales, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. If You are a consumer and have Your habitual residence in the EU or the UK, or Switzerland, or Norway or Iceland, or Liechtenstein, You additionally enjoy the protection afforded to You by mandatory provision of the law of Your country of residence. You agree, along with IDZ, to submit to the non-exclusive jurisdiction of the courts of England & Wales, which means that You may bring a claim to enforce Your consumers protection rights, in connection with this Agreement, in the Scotland, Northern Ireland, Switzerland, Norway, Iceland, Liechtenstein, or in the EU country where You live. If You reside in the EU, the European Commission provides for an online dispute resolution platform, which You can access here. If You reside outside of the United Kingdom, Switzerland, Norway, Iceland or Liechtenstein and you believe that you are entitled to different rights than the rights set out in this Agreement, or that any obligation set out in this Agreement does not apply to you as a matter of the law of the country in which you reside, please contact us prior to using the Application at [email protected] and we will be happy to discuss the matter with you and facilitate your use of the Product(s) and Services.
    3. Entire Agreement. This Agreement constitutes the entire agreement between You and IDZ with respect to the subject matter hereof, and supersedes all prior oral or written understandings, communications, or agreements not specifically incorporated herein.
    4. Severability. If any provision of this Agreement is found to be invalid or unenforceable pursuant to judicial decree or decision, the remainder of this Agreement shall remain valid and enforceable according to its term.
    5. No Assignment. You may not assign this Agreement, or any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of IDZ. Any attempted assignment by You without prior written consent shall be void.
    6. Summary of Your legal rights. We are under a legal duty to supply products that are in conformity with this contract.
    7. Notices from IDZ. When You use IDZ Product(s) and/or Services or send us email, You are communicating with us electronically. We will communicate with You electronically in a variety of ways, such as by email, in-App messages and/or push notices, or by posting messages or communications on the IDZ website or through the other IDZ Services. IDZ may provide You with notices regarding the Product(s) and/or Services, including changes to this Agreement, by email to Your IDZ Account email address (and/or other alternate email address associated with Your IDZ Account if provided), via IDZ App, or by postings on our IDZ website. If IDZ needs to contact You about Your Product(s) and/or Services, You consent to receive the notices by email or as otherwise specified in this Agreement. For contractual purposes, You agree that all notices, disclosures, and other communications that we provide You electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication. For enquiries or questions regarding this Agreement, please submit your question to [email protected].

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